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7px;font-size:11px;font-weight:500}.td-status-wrapper{position:relative}.td-status-btn{cursor:pointer;gap:4px}.td-dropdown{background:var(--color-white);border:1px solid var(--color-border);border-radius:var(--radius-md);min-width:130px;box-shadow:var(--color-shadow-dropdown);z-index:200;padding:4px;animation:.12s dropdownIn;position:absolute;top:calc(100% + 4px);left:0;overflow:hidden}.td-dropdown-item{border-radius:var(--radius-sm);align-items:center;width:100%;padding:6px 8px;transition:background .1s;display:flex}.td-dropdown-item:hover{background:var(--color-bg)}.td-dropdown-item--active{background:var(--color-blue-light)}.ticket-detail-title-actions{flex-shrink:0;gap:4px;display:flex}.ticket-action-btn{border-radius:var(--radius-sm);width:30px;height:30px;color:var(--color-text-muted);border:1px solid #0000;justify-content:center;align-items:center;transition:all 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.15s}.message-card:hover{box-shadow:var(--color-shadow-hover)}.message-card--private{background:var(--color-private-bg);border-color:var(--color-private-border)}.message-card-header{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:10px;display:flex}.message-card-author-info{align-items:flex-start;gap:10px;display:flex}.message-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;font-weight:700;display:flex}.message-author-details{flex-direction:column;gap:2px;display:flex}.message-author-row{align-items:center;gap:7px;display:flex}.message-author-name{color:var(--color-text-primary);font-size:13px;font-weight:600}.message-private-badge{color:#d97706;background:#fff9ec;border:1px solid #fde68a;border-radius:999px;align-items:center;gap:3px;padding:1px 6px;font-size:10px;font-weight:600;display:inline-flex}.message-to{color:var(--color-text-muted);font-size:11px}.message-card-actions{flex-shrink:0;align-items:center;gap:5px;display:flex}.message-timestamp{color:var(--color-text-muted);white-space:nowrap;font-size:11px}.message-action-btn{width:24px;height:24px;color:var(--color-text-muted);border-radius:4px;justify-content:center;align-items:center;transition:all .15s;display:flex}.message-action-btn:hover{background:var(--color-bg);color:var(--color-text-secondary)}.message-content{padding-left:42px}.message-content p{color:var(--color-text-secondary);font-size:13px;line-height:1.65}.message-attachments{flex-wrap:wrap;gap:10px;margin-top:12px;padding-left:42px;display:flex}.attachment-card{border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-bg);cursor:pointer;align-items:center;gap:8px;min-width:150px;max-width:210px;padding:8px 11px;transition:all .15s;display:flex}.attachment-card:hover{border-color:var(--color-blue);background:var(--color-blue-light)}.attachment-icon{color:var(--color-text-muted);flex-shrink:0}.attachment-info{flex-direction:column;gap:2px;min-width:0;display:flex}.attachment-name{color:var(--color-text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:11px;font-weight:500;overflow:hidden}.attachment-date{color:var(--color-text-muted);font-size:10px}.message-tabs{border-bottom:1px solid var(--color-border);background:var(--color-white);gap:2px;padding:10px 14px 0;display:flex}.message-tab{color:var(--color-text-muted);border-radius:var(--radius-sm) var(--radius-sm) 0 0;border-bottom:2px solid #0000;align-items:center;gap:6px;margin-bottom:-1px;padding:8px 13px;font-size:12px;font-weight:500;transition:all .15s;display:flex}.message-tab:hover{color:var(--color-text-secondary);background:var(--color-bg)}.message-tab--active{color:var(--color-blue);border-bottom-color:var(--color-blue)}.message-input-wrapper{background:var(--color-white)}.message-input-wrapper--private{background:var(--color-private-bg)}.typing-indicator{align-items:center;gap:5px;padding:6px 16px 0;animation:.2s fadeIn;display:flex}.typing-dot{background:var(--color-blue);border-radius:50%;width:5px;height:5px;animation:1.2s infinite typingBounce}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typingBounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}.typing-text{color:var(--color-text-muted);font-size:11px;font-style:italic}.message-input-form{padding:10px 14px 12px}.message-input-toolbar{align-items:center;gap:1px;margin-bottom:8px;display:flex}.toolbar-btn{border-radius:var(--radius-sm);width:28px;height:28px;color:var(--color-text-muted);justify-content:center;align-items:center;transition:all .15s;display:flex}.toolbar-btn:hover{background:var(--color-bg);color:var(--color-text-secondary)}.toolbar-divider{background:var(--color-border);width:1px;height:16px;margin:0 4px}.message-input-field{border:1px solid var(--color-border);border-radius:var(--radius-sm);width:100%;color:var(--color-text-primary);resize:none;background:var(--color-bg);outline:none;min-height:80px;max-height:160px;padding:10px 12px;font-size:13px;line-height:1.55;transition:border-color .15s,box-shadow .15s;overflow-y:auto}.message-input-field:focus{border-color:var(--color-blue);background:var(--color-white);box-shadow:0 0 0 3px #5b8ef01f}.message-input-field::placeholder{color:var(--color-text-muted)}.message-input-footer{justify-content:space-between;align-items:center;margin-top:8px;display:flex}.input-hint{color:var(--color-text-muted);font-size:11px}.message-input-actions{align-items:center;gap:7px;display:flex}.btn-secondary-sm{border:1px solid var(--color-border);border-radius:var(--radius-sm);color:var(--color-text-secondary);background:var(--color-white);padding:6px 14px;font-size:12px;font-weight:500;transition:all .15s}.btn-secondary-sm:hover{background:#f8fafc;border-color:#c8d4e8}.btn-primary-sm{border-radius:var(--radius-sm);color:#fff;background:var(--color-blue);align-items:center;gap:5px;padding:6px 16px;font-size:12px;font-weight:600;transition:all .15s;display:flex}.btn-primary-sm:hover:not(:disabled){background:var(--color-blue-dark)}.btn-primary-sm:disabled{opacity:.45;cursor:not-allowed}.btn-danger-sm{border-radius:var(--radius-sm);color:#fff;background:#dc2626;align-items:center;gap:5px;padding:6px 16px;font-size:12px;font-weight:600;transition:all .15s;display:flex}.btn-danger-sm:hover{background:#b91c1c}.ticket-detail-sidebar{width:var(--props-panel-w);background:var(--color-white);flex-shrink:0;padding-bottom:16px;overflow-y:auto}.props-section{padding:12px 16px 8px}.props-label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.08em;margin-bottom:7px;font-size:10px;font-weight:700;display:block}.props-select-wrapper{position:relative}.props-select{border:1px solid var(--color-border);border-radius:var(--radius-sm);cursor:pointer;background:var(--color-white);text-align:left;align-items:center;gap:8px;width:100%;padding:7px 10px;transition:border-color .15s;display:flex}.props-select:hover{border-color:#c8d4e8}.props-select:focus-within{border-color:var(--color-blue);box-shadow:0 0 0 3px #5b8ef01a}.props-select-value{color:var(--color-text-primary);flex:1;font-size:13px;font-weight:500}.props-dropdown{background:var(--color-white);border:1px solid var(--color-border);border-radius:var(--radius-md);box-shadow:var(--color-shadow-dropdown);z-index:200;padding:4px;animation:.12s dropdownIn;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow:hidden}.props-dropdown-item{border-radius:var(--radius-sm);color:var(--color-text-primary);cursor:pointer;text-align:left;justify-content:space-between;align-items:center;gap:8px;width:100%;padding:7px 10px;font-size:13px;transition:background .1s;display:flex}.props-dropdown-item:hover{background:var(--color-bg)}.props-dropdown-item--active{color:var(--color-blue);background:var(--color-blue-light);font-weight:500}.props-date-wrapper{border:1px solid var(--color-border);border-radius:var(--radius-sm);align-items:center;gap:8px;padding:7px 10px;transition:border-color .15s;display:flex}.props-date-wrapper:focus-within{border-color:var(--color-blue);box-shadow:0 0 0 3px #5b8ef01a}.props-date-input{color:var(--color-text-primary);cursor:pointer;background:0 0;border:none;outline:none;flex:1;font-size:13px}.props-date-input::-webkit-calendar-picker-indicator{cursor:pointer;opacity:.6}.props-reporter{border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-white);align-items:center;gap:8px;padding:7px 10px;display:flex}.props-reporter-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:22px;height:22px;font-size:9px;font-weight:700;display:flex}.props-reporter-name{color:var(--color-text-primary);font-size:13px;font-weight:500}.props-tags{flex-wrap:wrap;gap:5px;display:flex}.props-tag{background:var(--color-blue-light);color:var(--color-blue);border:1px solid #5b8ef033;border-radius:999px;align-items:center;gap:3px;padding:3px 8px;font-size:11px;font-weight:600;display:inline-flex}.props-tag-remove{color:var(--color-blue);opacity:.55;font-size:14px;line-height:1;transition:opacity .15s}.props-tag-remove:hover{opacity:1}.props-tag-add-row{border:1px dashed var(--color-border);border-radius:999px;align-items:center;gap:4px;padding:2px 8px;transition:border-color .15s;display:flex}.props-tag-add-row:focus-within{border-color:var(--color-blue)}.props-tag-input{color:var(--color-text-secondary);background:0 0;border:none;outline:none;width:70px;font-size:12px}.props-tag-input::placeholder{color:var(--color-text-muted)}.props-tag-add-btn{background:var(--color-blue);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:16px;height:16px;transition:opacity .15s;display:flex}.props-tag-add-btn:hover{opacity:.8}.props-divider{background:var(--color-border);height:1px;margin:8px 0}.props-accordion{border-bottom:1px solid var(--color-border-light)}.props-accordion-header{text-align:left;justify-content:space-between;align-items:center;width:100%;padding:11px 16px;transition:background .15s;display:flex}.props-accordion-header:hover{background:#fafbfd}.props-accordion-title{color:var(--color-text-muted);letter-spacing:.07em;text-transform:uppercase;align-items:center;gap:7px;font-size:11px;font-weight:600;display:flex}.props-accordion-count{color:var(--color-text-secondary);background:#e2e8f0;border-radius:999px;padding:1px 6px;font-size:10px;font-weight:700}.props-accordion-chevron{color:var(--color-text-muted);flex-shrink:0;transition:transform .2s}.props-accordion-chevron--open{transform:rotate(90deg)}.props-accordion-content{padding:0 16px 12px;animation:.15s slideDown}.props-accordion-empty{color:var(--color-text-muted);padding:4px 0;font-size:12px;font-style:italic}.linked-tickets-list{flex-direction:column;gap:8px;padding:4px 0;display:flex}.linked-ticket-item{align-items:center;gap:6px;font-size:12px;display:flex}.linked-ticket-id{color:var(--color-blue);font-size:11px;font-weight:600}.linked-ticket-rel{color:var(--color-text-muted);font-size:11px}.linked-ticket-title{color:var(--color-text-secondary);flex:1}.history-list{flex-direction:column;gap:10px;padding:4px 0;display:flex}.history-item{align-items:flex-start;gap:8px;font-size:12px;display:flex}.history-dot{background:var(--color-blue);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:3px}.history-action{color:var(--color-text-secondary)}.history-time{color:var(--color-text-muted)}.modal-overlay{z-index:500;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f1f3d73;justify-content:center;align-items:center;padding:16px;animation:.15s fadeIn;display:flex;position:fixed;top:0;right:0;bottom:0;left:0}.modal-box{background:var(--color-white);border-radius:var(--radius-lg);width:100%;max-width:360px;padding:28px;animation:.2s modalIn;box-shadow:0 20px 60px #0003}.modal-box--invite{max-width:440px;padding:0;overflow:hidden}@keyframes modalIn{0%{opacity:0;transform:scale(.95)translateY(10px)}to{opacity:1;transform:scale(1)translateY(0)}}.modal-icon{border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;margin:0 auto 16px;display:flex}.modal-icon--danger{color:#dc2626;background:#fef2f2}.modal-title{color:var(--color-text-primary);text-align:center;margin-bottom:8px;font-size:16px;font-weight:700}.modal-body{color:var(--color-text-secondary);text-align:center;margin-bottom:20px;font-size:13px;line-height:1.6}.modal-actions{justify-content:center;gap:8px;display:flex}.modal-header{border-bottom:1px solid var(--color-border);justify-content:space-between;align-items:flex-start;padding:20px 22px 16px;display:flex}.modal-subtitle{color:var(--color-text-muted);margin-top:3px;font-size:12px}.modal-close-btn{border-radius:var(--radius-sm);width:30px;height:30px;color:var(--color-text-muted);flex-shrink:0;justify-content:center;align-items:center;transition:all .15s;display:flex}.modal-close-btn:hover{background:var(--color-bg);color:var(--color-text-primary)}.invite-form{border-bottom:1px solid var(--color-border);padding:16px 22px}.invite-form-row{gap:8px;margin-bottom:8px;display:flex}.invite-input-wrapper{border:1px solid var(--color-border);border-radius:var(--radius-sm);flex:1;align-items:center;gap:8px;padding:8px 12px;transition:border-color .15s,box-shadow .15s;display:flex}.invite-input-wrapper:focus-within{border-color:var(--color-blue);box-shadow:0 0 0 3px #5b8ef01f}.invite-email-input{color:var(--color-text-primary);background:0 0;border:none;outline:none;flex:1;font-size:13px}.invite-email-input::placeholder{color:var(--color-text-muted)}.invite-role-select{border:1px solid var(--color-border);border-radius:var(--radius-sm);color:var(--color-text-secondary);background:var(--color-white);cursor:pointer;outline:none;flex-shrink:0;padding:8px 10px;font-size:12px;font-weight:500;transition:border-color .15s}.invite-role-select:focus{border-color:var(--color-blue)}.invite-error{color:#dc2626;margin-bottom:8px;font-size:12px}.invite-success{color:#16a34a;background:var(--color-badge-done-bg);border-radius:var(--radius-sm);align-items:center;gap:6px;margin-bottom:8px;padding:8px 10px;font-size:12px;animation:.2s fadeIn;display:flex}.invite-send-btn{background:var(--color-blue);color:#fff;border-radius:var(--radius-sm);justify-content:center;align-items:center;gap:6px;width:100%;padding:10px;font-size:13px;font-weight:600;transition:background .15s;display:flex}.invite-send-btn:hover{background:var(--color-blue-dark)}.invite-team-section{padding:16px 22px 20px}.invite-team-label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.07em;margin-bottom:12px;font-size:11px;font-weight:600}.invite-team-list{flex-direction:column;gap:10px;display:flex}.invite-team-member{align-items:center;gap:10px;display:flex}.invite-member-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;font-weight:700;display:flex}.invite-member-info{flex-direction:column;flex:1;min-width:0;display:flex}.invite-member-name{color:var(--color-text-primary);font-size:13px;font-weight:500}.invite-member-email{color:var(--color-text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.invite-member-role{border-radius:999px;flex-shrink:0;padding:2px 8px;font-size:10px;font-weight:600}.role-admin{background:var(--color-blue-light);color:var(--color-blue)}.role-agent{background:var(--color-badge-done-bg);color:var(--color-badge-done-text)}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideDown{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}@media (max-width:1024px){:root{--props-panel-w:210px;--ticket-list-w:250px}.ticket-detail-title{max-width:200px;font-size:14px}.header-ticket-count{display:none}}@media (max-width:768px){.sidebar-desktop{display:none}.header-menu-btn{display:flex}.app-body{position:relative}.app-ticket-list,.app-ticket-detail{width:100%;transition:opacity .2s,transform .2s;position:absolute;top:0;right:0;bottom:0;left:0}.mobile-hidden{opacity:0;pointer-events:none;transform:translate(-16px)}.app-ticket-detail.mobile-hidden{transform:translate(16px)}.ticket-back-btn{display:flex}.ticket-detail-sidebar{display:none}.ticket-detail-main{border-right:none}.header{gap:8px;padding:0 12px}.header-breadcrumb{display:none}.header-search{max-width:none}.header-action-btn .btn-text,.header-invite-btn .btn-text{display:none}.header-invite-btn{padding:6px 10px}.header-action-btn{padding:5px 7px}.header-avatar-group{display:none}.ticket-detail-titlebar{flex-wrap:nowrap}.ticket-detail-title{max-width:150px;font-size:13px}.ticket-detail-id{display:none}.ticket-detail-messages{padding:12px}.message-content{margin-top:8px;padding-left:0}.message-attachments{padding-left:0}.input-hint,.message-input-toolbar{display:none}.message-input-form{padding:8px 12px 10px}.invite-form-row{flex-direction:column}.invite-role-select{width:100%}.modal-box{padding:20px}}@media (max-width:480px){.message-card-actions{flex-direction:column;align-items:flex-end;gap:2px}.header-dropdown-wrapper:last-of-type{display:none}.ticket-detail-titlebar{padding:10px 12px}.ticket-detail-title{max-width:120px}}@media (min-width:1400px){:root{--ticket-list-w:300px;--props-panel-w:270px}}@media (max-width:480px){.header{padding:0 8px}.header-search{padding:5px 8px}.header-action-btn,.header-invite-btn{padding:5px 6px}.ticket-detail-title{max-width:140px;font-size:13px}}@media (max-width:360px){.header-left{gap:6px}.header-right{gap:4px}.ticket-detail-title{max-width:110px}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}